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Product & Core Return Policy

A RMA (Return Merchandise Authorization) number is required, and must be written on the outside shipping carton. Contact WPE to obtain a Return Authorization Number and return shipment instructions.

• Returns must be packaged securely in an outer carton

• Do not write on the product packaging itself. Write only on the outer shipping carton.

• Packages received without a Return Authorization Number written clearly on the outer carton will be refused credit and the package returned to sender.

• Returnable items must be received by WPE within 30 days of the product being received by you the customer. (determined by UPS Tracking info)

• Returned product must be in new, resell able condition, with all original boxes, packaging, parts, cables, manuals, etc.

• Upon receipt, all returns will be inspected, and, at our discretion, credit may be refused or a restocking fee of 5%-10% may be assessed.

• Original shipping charges will not be refunded.

• Customer is responsible for shipping costs incurred to return products.

Some Circumstances in which credit will not be issued but not limited to:

• Product has been installed and/or used

• Product has been damaged from an attempt to be installed and/or used

• Product is shipped back with out original box, manual and/or parts

• Seal on electrical parts is broken

• Product serial number does not match that of which was original shipped to buyer

• Product is deemed not resell able by Windrunner Performance Engineering due to customers own actions in dealing with the product

Once the product is returned and inspected you will be issued a Store Credit or Exchange.

Shipments refused by you the customer and returned back to WPE will carry an automatic 10% restocking fee deducted from the total credit owed.

Core returns

Core credit returns will be accepted within 30 days of original purchase. After 30 days, core credit refunds will be at the discretion of WPE. WPE recommends using a carrier that provides package tracking to ensure your product gets back safely and quickly. You will not be reimbursed for shipping costs incurred in shipping the core. The credit card used for the purchase of the product giving rise to the core return will be credited with the core's original invoiced value AFTER inspection. Cores that have been disassembled or have missing and/or damaged major components (even from shipping) will not receive full core credit.